Returns & Exchanges

We want you to love your ILIA products, which is why we offer a 60-day return window for items purchased directly through our website. If a shade isn't a perfect match or a formula doesn't suit your skin, we make the exchange or return process simple and stress-free.

Return Process

• 1.
  Visit the Returns Portal

  Head to our online Returns Center and enter your order number and shipping zip code to begin your request.

• 2.
  Select Your Items

  Choose the specific products you wish to return or exchange and provide a brief reason for the feedback.

• 3.
  Print Your Label

  Once approved, download and print your prepaid shipping label and attach it firmly to your return package.

• 4.
  Ship and Track

  Drop your package at any authorized carrier location; your refund or exchange will be processed within 5-10 business days of receipt.