Frequently Asked Questions
Everything you need to know about clean beauty and your ILIA order.
What makes ILIA products 'clean'?
We believe in skin that looks like skin and radiance that comes naturally. Our formulas are created with safe, effective ingredients that balance high-performance makeup with active skincare.
How can I find my perfect shade?
You can use our online Shade Finder tool or upload a photo for a personalized consultation with our color experts to ensure you find your perfect match.
What is your return policy?
We offer a 60-day return window for products purchased directly from our site. If you are not completely satisfied, you can return your items for a full refund, minus shipping costs.
Are ILIA products vegan and cruelty-free?
We are a Leaping Bunny certified cruelty-free brand. While many of our products are vegan, some contain ethically sourced beeswax or carmine; please check individual product pages for a full ingredient list.
How long does shipping take?
Standard shipping typically takes 3-7 business days within the United States. We also offer expedited shipping options at checkout for faster delivery.
Do you offer international shipping?
Currently, we ship to the United States, Canada, and select international locations. Please visit our shipping page for a comprehensive list of supported countries.